Refund & Credit Policy

Last Updated: January 10, 2026

This Refund & Credit Policy applies to all subscriptions and Credit purchases made through VidClever.com.

1. General Policy

All subscription payments and Credit purchases are generally non-refundable. Generation outputs depend on AI models and user configurations.

2. What Qualifies for a Refund

VidClever processes refunds for verified, system-level technical failures, such as:

Corrupted or unplayable output video files
Complete audio silence or audio corruption in delivered output
System rendering failure causing missing footage

3. What Does Not Qualify

Refunds are not granted for creative preferences, mismatched B-roll choices, voice tone personal dislikes, or poor results caused by misconfigured prompts/channel settings.

4. How to Request

Submit refund requests with your account email and details to hello@vidclever.com. Approved refunds are processed via Creem.